Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be unused, unmarked and returned in its original condition and packaging. You’ll also need the receipt or proof of purchase.. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at twins.curate26@gmail.com. 

If your return is accepted, we’ll provide instructions on how and where to send your package. Customers are responsible for return postage unless the item is faulty, damaged or incorrect. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at twins.curate26@gmail.com. 

 

Damages and issues
Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Personalised or genuinely bespoke products cannot be returned for a change of mind. This does not affect your rights if an item is faulty, damaged or incorrect. Our standard-size art prints are eligible for returns under this policy.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

United Kingdom and European Union 14 day cooling off period
Customers in the United Kingdom and European Union may cancel their order within 14 days of receiving it, without giving a reason. After notifying us, you have a further 14 days to return it. We will also refund the standard delivery charge, but customers normally pay return postage unless the item is faulty, damaged or incorrect.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at twins.curate26@gmail.com.