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Twins Curate
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Shipping policy

ORDER PROCESSING

Orders are prepared for dispatch within 3 business days. Business days are Monday to Friday, excluding UK bank holidays.

You will receive an order-confirmation email after placing your order and a further notification when it has been dispatched.

UNITED KINGDOM DELIVERY

Standard delivery:

  • £4.99 per order

  • Free on orders of £50 or more

  • Estimated delivery: 3–5 business days after dispatch

  • Estimated total time, including processing: approximately 6–8 business days

Express delivery:

  • £6.99 per order

  • Estimated delivery: 1–2 business days after dispatch

  • Estimated total time, including processing: approximately 4–5 business days

Delivery estimates are not guarantees. Delays may occasionally occur because of the delivery company, severe weather, bank holidays or circumstances outside our reasonable control.

DELIVERY LOCATIONS

We currently deliver within the United Kingdom only. Any future international delivery options, charges and estimated times will be displayed at checkout.

DELIVERY ADDRESS

Please check that your delivery address is complete and accurate before placing your order. If you notice an error, contact us as soon as possible at twins.curate26@gmail.com.

We cannot guarantee that an address can be changed after an order has been dispatched. If an order is returned to us because an incorrect or incomplete address was provided, we will contact you to arrange redelivery. An additional delivery charge may apply.

DELAYED OR MISSING ORDERS

If your order has not arrived within the estimated delivery period, please contact us at twins.curate26@gmail.com with your order number.

We remain responsible for your order until it is delivered to you or to a person you have authorised to receive it.

DAMAGED OR INCORRECT ORDERS

Please inspect your order when it arrives. If it is damaged, defective or incorrect, contact us as soon as possible at twins.curate26@gmail.com and include your order number and photographs of the item and packaging where possible.

We will assess the issue and arrange an appropriate replacement or refund. This does not affect your statutory consumer rights.

RETURNS

For information about cancellations, returns and refunds, please read our Return and Refund Policy:

https://twinscurate.co.uk/policies/refund-policy

CONTACT

For questions about delivery, contact us at twins.curate26@gmail.com.